Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Gartner, Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for IT Service Management (ITSM) Tools. The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall user ratings.
Gartner, Inc. is accepting nominations for the fourth annual Gartner Eye on Innovation Awards for financial services. Nominations will be accepted through July 31 via an online entry form. Entry is open to any financial services end-user institution (not technology vendors or technology services companies) that has implemented an innovation using digital technology capabilities, products or services within the financial services industry in the relevant award categories during the past
Organizations are embracing self-service analytics and business intelligence (BI) to bring these capabilities to business users of all levels. This trend is so pronounced that Gartner, Inc. predicts that by 2019, the analytics output of business users with self-service capabilities will surpass that of professional data scientists.
5 December 2017 | Huawei’s transition from being an ICT technology provider to providing both ICT infrastructure and cloud services in China has had impacts domestically and abroad. This research enables infrastructure and operations leaders to assess Huawei’s technology and supplier management risks and benefits….
Intelligent automation will transform workplace outsourcing according to Gartner, Inc. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation.
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