Gartner Forecasts India Public Cloud Revenue to Grow 37.5 Percent in 2018
The India public cloud services revenue is projected to grow 37.5 percent in 2018 to total US$2.5 billion, up from US$1.8 billion in 2017, according to Gartner, Inc.
Tag Archives: service
Gartner Forecasts Worldwide Public Cloud Revenue to Grow 21.4 Percent in 2018
The worldwide public cloud services market is projected to grow 21.4 percent in 2018 to total $186.4 billion, up from $153.5 billion in 2017, according to Gartner, Inc.
Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Gartner Announces Gartner Peer Insights Customers’ Choice Recognition for IT Service Management Tools
Gartner, Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for IT Service Management (ITSM) Tools. The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall user ratings.
Gartner Accepting Nominations for 2018 Gartner Eye on Innovation Awards
Gartner, Inc. is accepting nominations for the fourth annual Gartner Eye on Innovation Awards for financial services. Nominations will be accepted through July 31 via an online entry form. Entry is open to any financial services end-user institution (not technology vendors or technology services companies) that has implemented an innovation using digital technology capabilities, products or services within the financial services industry in the relevant award categories during the past
Gartner Says Self-Service Analytics and BI Users Will Produce More Analysis Than Data Scientists Will by 2019
Organizations are embracing self-service analytics and business intelligence (BI) to bring these capabilities to business users of all levels. This trend is so pronounced that Gartner, Inc. predicts that by 2019, the analytics output of business users with self-service capabilities will surpass that of professional data scientists.
My latest Gartner research: Vendor Rating: Huawei
5 December 2017 | Huawei’s transition from being an ICT technology provider to providing both ICT infrastructure and cloud services in China has had impacts domestically and abroad. This research enables infrastructure and operations leaders to assess Huawei’s technology and supplier management risks and benefits….
Gartner clients can access this research by clicking here.
Gartner Says Intelligent Automation Will Transform Workplace Outsourcing
Intelligent automation will transform workplace outsourcing according to Gartner, Inc. Sourcing and vendor management leaders must prepare to restructure these services and renegotiate contracts to leverage intelligent automation.
