Sales leaders across the globe report sourcing quality sales professionals as a top challenge and priority for 2018, according to CEB, now Gartner. However, that same research shows that women hold just one in five sales leadership positions and only one in four midlevel sales manager roles. The percentage of women in frontline sales management has remained flat for more than 10 years.
When embarking on a digital business transformation, too often organizations ignore the need to change the mindset of their staff, according to Gartner, Inc. A technology shift not backed up by a corresponding cultural shift puts the success of a digital business initiative at risk.
Gartner's 2017-2018 CMO Spend Survey showed growth in marketing budgets has stalled after continued increases over recent years and Chief marketing officers (CMOs) have modest expectations in 2018. Only 15 percent said they expect a significant increase in budget; while one-third expected their budgets to be cut or frozen. This means that CMOs and marketing leaders are tasked with doing more with less and will have to be focused, strategic and creative in their marketing plans and tac
Global sales of smartphones to end users totaled nearly 408 million units in the fourth quarter of 2017, a 5.6 percent decline over the fourth quarter of 2016, according to Gartner, Inc. This is the first year-on-year decline since Gartner started tracking the global smartphone market in 2004.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Right now, the road to digital transformation runs through IT Operations. The adoption of fast-evolving technologies, methodologies, and tools have not only created new capabilities, but have become a catalyst for innovation across the enterprise. The Gartner IT Operations Strategies & Solutions Summit provides the tools for IT leaders to learn how to evaluate emerging trends in IT operations, achieve scale with DevOps, cloud and automation and align and integrate security and privacy
Security and risk management leaders must take a pragmatic and risk-based approach to the ongoing threats posed by an entirely new class of vulnerabilities, according to Gartner, Inc. "Spectre" and "Meltdown" are the code names given to different strains of a new class of attacks that target an underlying exploitable design implementation inside the majority of computer chips manufactured over the last 20 years.
Gartner, Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for IT Service Management (ITSM) Tools. The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall user ratings.