After a decline of 3 percent in 2017, worldwide shipments of devices - PCs, tablets and mobile phones - are forecast to return to growth (+1.3 percent) in 2018 and will total 2.3 billion units, according to Gartner, Inc.
Two-thirds of organizations are not adequately addressing the infrastructure and operations (I&O) skills gaps that will impede their digital business initiatives, according to Gartner, Inc. Successful I&O organizations will need to implement vastly different roles and technologies during the next five years.
IT cost optimization in most organizations is now largely focused on business optimization rather than cost cutting, according to a recent survey* by Gartner, Inc. Survey respondents revealed that their top criterion for selecting cost optimization priorities is business value or benefits realization, rather than the biggest or fastest cost reductions.
Forty-eight percent of organizations that are implementing the Internet of Things (IoT) said they are already using, or plan to use digital twins in 2018, according to a recent IoT implementation survey* by Gartner, Inc. In addition, the number of participating organizations (202 respondents across China, U.S., Germany and Japan) using digital twins will triple by 2022.
Gartner's 2017-2018 CMO Spend Survey showed growth in marketing budgets has stalled after continued increases over recent years and Chief marketing officers (CMOs) have modest expectations in 2018. Only 15 percent said they expect a significant increase in budget; while one-third expected their budgets to be cut or frozen. This means that CMOs and marketing leaders are tasked with doing more with less and will have to be focused, strategic and creative in their marketing plans and tac
Global sales of smartphones to end users totaled nearly 408 million units in the fourth quarter of 2017, a 5.6 percent decline over the fourth quarter of 2016, according to Gartner, Inc. This is the first year-on-year decline since Gartner started tracking the global smartphone market in 2004.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Gartner, Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for IT Service Management (ITSM) Tools. The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall user ratings.