At the Gartner Enterprise Architecture & Technology Innovation Summit, EA and technology innovation leaders will lean how to drive business outcomes in support of the business's operational and strategic direction.
When embarking on a digital business transformation, too often organizations ignore the need to change the mindset of their staff, according to Gartner, Inc. A technology shift not backed up by a corresponding cultural shift puts the success of a digital business initiative at risk.
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Gartner, Inc. is accepting nominations for the fourth annual Gartner Eye on Innovation Awards for financial services. Nominations will be accepted through July 31 via an online entry form. Entry is open to any financial services end-user institution (not technology vendors or technology services companies) that has implemented an innovation using digital technology capabilities, products or services within the financial services industry in the relevant award categories during the past
Gartner, Inc. and Florida Gulf Coast University (FGCU) today announced the opening of the Gartner Professional Sales Center on the FGCU campus in Fort Myers, Florida. The Center will replicate a private sales office where students who are enrolled in FGCU's new sales minor program will practice selling techniques while engaging in sales role-playing scenarios. Students will work with FGCU faculty and staff to learn the foundations of selling. The innovative technology inside the cente
12 December 2017 | This research highlights the key trends in public cloud that are impacting the firewall market. Technology product management leaders of firewall providers need to understand the forces that are beginning to disrupt end-user demand to improve competitive strategies and product positioning….
5 December 2017 | Huawei’s transition from being an ICT technology provider to providing both ICT infrastructure and cloud services in China has had impacts domestically and abroad. This research enables infrastructure and operations leaders to assess Huawei’s technology and supplier management risks and benefits….
The transition of the Indian banking sector to a cashless society is creating many opportunities for technology investment in digital payments infrastructure, according to Gartner, Inc. IT spending in banking and securities firms in India will increase 11.7 percent in 2017 to reach $9.1 billion.
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