As many of you already know, in April I announced my plan to join SonicWall. I am sure that some of my friends in the security industry expected me to join a “hot new startup” someday as opposed to a 26-year-old company. So, I figured I owed each of you a proper explanation of why I decided to join SonicWall at this time.
I had the pleasure of being introduced to some of the key product developments that were in SonicWall’s near-term roadmap. Those included fresh-new user interfaces, the addition of RTDMI technology to SonicWall’s Capture services, Capture Client, Capture Security Center and other innovative upcoming product plans.
As I further studied the company, I quickly discovered that SonicWall has an aggressive but achievable plan to completely transform its offerings in ways the company and the security industry are not expecting. These changes gave me renewed confidence in SonicWall and validated my decision to join at this crucial phase in the company’s history. I feel I have joined a company well on the path to the innovation and growth often only seen in startups.
My promise to our customers as a leader of SonicWall’s product management organization is to continue to drive innovation and bring renewed industry perspectives to SonicWall products and business strategy.
In short — I firmly believe we are poised for success and I expect to continue to work hard to win net new customers in the firewall market!
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Gartner, Inc. announced today the 2018 Gartner Peer Insights Customers' Choice for IT Service Management (ITSM) Tools. The Peer Insights Customers' Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of end-user reviews and the overall user ratings.
Gartner, Inc. is accepting nominations for the fourth annual Gartner Eye on Innovation Awards for financial services. Nominations will be accepted through July 31 via an online entry form. Entry is open to any financial services end-user institution (not technology vendors or technology services companies) that has implemented an innovation using digital technology capabilities, products or services within the financial services industry in the relevant award categories during the past
Organizations are embracing self-service analytics and business intelligence (BI) to bring these capabilities to business users of all levels. This trend is so pronounced that Gartner, Inc. predicts that by 2019, the analytics output of business users with self-service capabilities will surpass that of professional data scientists.
5 December 2017 | Huawei’s transition from being an ICT technology provider to providing both ICT infrastructure and cloud services in China has had impacts domestically and abroad. This research enables infrastructure and operations leaders to assess Huawei’s technology and supplier management risks and benefits….
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